Originally from ticket #2680.
My numbers were ported today. However my default Caller ID I have set through the portal (773-777-6090) is not working. 773-572-5830 is displaying instead.
Doing further testing it appears your system is ignoring all my Caller ID settings in my FortiVoice FVS-40.
Answer provided by John Scully:
The default Caller ID is working now as set through the portal. Thank you. However, I would my FortiVoice system to push the Caller ID. I have extensions I want to display 773-777-6090 and others 773-777-0673.
This is somewhat dependent on the firmware version of the fortivoice system.
It looks like you are running 7.20b00 - which is recent, but not the latest version. The version you have does support multiple callerids, but it is a little more streamlined in the latest version.
Once you upgrade, go to the VOIP PROFILE setup and select "Asserted-identity" as an option
Now when you go to each extension and select the callerid numebr form the dropdown menu, the system will send that callerid number via the p-asserted-identity header.