Ray Howe
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Activity overview
Latest activity by Ray Howe-
Ray Howe created a post,
Outbound caller ID is not being sent on transfers.
Originally from ticket #3839. Outbound caller ID is not being sent on transfers. After doing some testing, this is what I see. If it is a blind transfer, as in the receptionist presses transfer b...
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Ray Howe created a post,
How to set the Default Caller ID in Fortivoice
Originally from ticket #2680. My numbers were ported today. However my default Caller ID I have set through the portal (773-777-6090) is not working. 773-572-5830 is displaying instead. Doing fur...
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Ray Howe created a post,
How to access the GUI/CLI on an Adtran 904/908
Included on this answer is the Quick start guide for the Adtrans. Disregard the portion on how to access the device with the Serial Cable on the Craft port.
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Ray Howe created a post,
How to configure an Adtran 904/908 for both Voice and Fax
We have come up with a procedure for Adtrans on how to configure for multiple paths for both Voice and Faxing. This is based off the documentation from Adtran. If you need assistance with how to ...
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Ray Howe commented,
1) No – SIP uses one channel. Actually, one from the world to the PBX (the trunk), one to the agent on a phone (if the call connects to an agent), but WE only care about the trunk. 2) so, it is o...
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Ray Howe created a post,
Difference Between a Trunk and A Call Path.
How would the amount of SIP Channels affect a call center if the call center had an average of 20 to 30 calls queued up per hour. Would this customer need to have more SIP channels than the total a...
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Ray Howe created a post,
How to administer Xactview Permissions
How to administer permissions in Xactview.
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Ray Howe created a post,
How to Configure an Aastra 6757i from the Telephone's LCD Screen without logging into the Web Gui.
Please read the attached pdf on how to configure an Aastra 6757i.